Privacy Policy

Last updated: January 2025

This Privacy Policy applies to Done Right collection and use of personally identifying information that Done Right may gather when you contact us, visit our website, or use the services of Done Right. By accessing, or using Done Right’s website/services, you expressly consent to the collection, processing and use of your personal information according to this Privacy Policy.

What information Done Right collects

Personal Information

Done Right collects personal information including your name and email address. This information collected will be sent to Done Right and may be used by Done Right without restriction within its normal operation. This information will NOT be shared with third party organisations unless we are obliged to by the relevant law.

Cookies and Other Technologies

Done Right uses “cookies” and other technologies to collect data that enables us to better understand and improve the usability, performance and effectiveness of our website. Cookies are files sent to your browser and stored on your computer. If you do not want Done Right to send cookies to your browser, you can set your browser options to reject cookies or notify you when a website tries to put a cookie into your browser software. Rejecting cookies may affect your ability to use some features of the Done Right website.

Done Right gathers general information and uses Google Analytics to analyse visits to our website, and your computer’s interaction with Done Right uses this information to improve our services, understand website traffic and the use of downloads from our website. We are always seeking to improve our online presence to provide the best online experience possible for our customers.

How Done Right Uses Information

Please note that opting-out of receiving promotional email will not affect receipt of service-related, transactional, or legal communication via email in accordance with the Terms. Done Right will not disclose your personal information to third parties unless disclosure is necessary to comply with relevant law of the land and/or below:

  • We use and may disclose your personal information in order to:
    • Provide services to you;
    • Research, develop, administer, protect and improve our services;
    • Check your credit worthiness with a Credit Reporting Agency; and
    • Comply with a legislative instrument such as a request for information by a regulatory body or a Court Order.
  • Excluding the requirements in Clause 1 above, we will not share any information you give to us to any other entity without your express permission.
  • Customers may request access to personal information collected by Done Right in relation to themselves and the use of their account. We work to ensure these details are always correct and up-to-date and will amend any inaccuracies or make changes to details upon request.
  • By law, we must retain some customer information for a minimum of five years. However, we do not retain clients’ personal information longer than is necessary for the purposes of compliance with the law and routine administration.
  • If Done Right is ever sold to another organisation, the new owners will also be required to comply with this privacy policy.
  • We keep customer information in a controlled facility, secured against unauthorised access. Proof is always required before information is released to any person, including the customer.
  • We are constantly improving and enhancing our services and may update this privacy policy from time to time. Any changes to the policy will be reflected by an updated page on our website.
  • If you have any queries or comments concerning our privacy policy, please contact us.
Personal Identifiable Information
Acceptance of terms

If Done Right updates or changes this Privacy Policy, the changes will be made on this page. Your continued use of the website following the posting of changes will mean you accept those changes.